Shipping & Return Policy
The website www.woodsunglasses.in & the brand SD Jaxson® is solely owned by SD Jaxson Exim (OPC) Pvt Ltd. Any reference to either www.woodsunglasses.in or SD Jaxson® anywhere on website directly implies to SD Jaxson Exim (OPC) Pvt Ltd. The terms like “we”, “us” used in website also directly refer to SD Jaxson Exim (OPC) Pvt Ltd.
The terms “you”, “customer”, “buyer” or “visitor” refer to the person online on our website i.e www.woodsunglasses.in for shopping or any other purpose.
Shipping & delivery within India
Products are shipped out within 2 working days of order confirmation. Shipping within India is completely free. Delivery to metro cities takes up to 3-5 working days after we ship, non-metro locations may take up to 7 working days. You will receive tracking number for your package after you product is shipped out.
International shipping & delivery
We offer international shipping to most countries. International shipping rates are displayed during checkout. Delivery to Asia, North America and Western Europe takes 7-10 days. Other countries will take 14 days. You will receive tracking number for your package after you product is shipped out. The customer is liable to pay any customs duty and local taxes applicable on the product.
* This is an estimated time for international shipping. Actual delivery time may vary due to local factors including customs clearance.
All products have to be returned by the customer to the following address: SD Jaxson Exim (OPC) Pvt Ltd, C-9, Sector-P, Aliganj, Lucknow – 226024, Uttar Pradesh, India. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit.
Return policy is subject to the following conditions :
- The product must be returned without any scratches or damage.
- Must be returned in it’s original packaging.
- Must not be a sale item. All products on sale are non-refundable.
In case any refund/exchange claim is made after 30 days, we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
SD Jaxson® sunglasses are made from natural wood. The fit of the model may vary slightly due to the nature of wood. We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
Refund policy is subject to the following conditions :
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- A shipping fee may be charged for refunds which do not fall under manufacturing defects.
- Your refund will be processed within 7 working days of receiving your product. Refunds are credited to you bank account and may take up to 3 days to reflect in your account. A credit applied to your credit card or other methods of payment, may take an additional 7-10 days for the refund to reflect in your account.
- All sale items are non-refundable.